A pair who used to trip in Richmond have a cautionary story to inform, after spending greater than $30,000 to retailer furnishings within the metropolis.

Christie and Peter Raaffa bought their Richmond rental in 2005 after which moved all their furnishings – together with a eating desk and chairs, a sofa and mattress – into U-Haul Shifting and Storage on Shell Highway, near Freeway 99.


So far as they had been conscious, their belongings had been protected and sound, tightly sealed of their unit, which they paid $577 hire for each three months.

However 13 years, and greater than $30,000 later, the Raffas, who reside in Seattle, had been shocked within the spring once they got here up north to present the furnishings to a pal.

“We noticed lifeless rodents on the ground and there have been faeces and urine all around the eating furnishings,” stated Christie.

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“But all the pieces was in a field or sealed. The rats had gotten into the mattress as effectively. Every part was ruined.

“We informed the supervisor however we had been informed it might be handled by U-Haul company in Toronto.

“Once we known as there, they requested us immediately, do now we have SafeStor safety? It’s a charge above the rental. We didn’t.

“They stated robust luck, principally. The problems, they stated, had been past U-Haul’s management.”

Christie claimed they subsequently discovered there was a rat drawback about two and a half years in the past on the website, however had been by no means informed about it.

“Trying again, we perhaps ought to have checked the unit sooner or later, however we assumed all the pieces was protected,” she added.

“However we completely left no meals or something that might appeal to rodents.”

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Christie stated they requested the location’s pest extermination schedules a number of instances, with out success.

Fed up with the response from U-Haul, company and regionally, the Raffas went to the B.C. department of the Higher Enterprise Bureau (BBB).

Nevertheless, two notices of criticism had been despatched by the BBB to the enterprise, neither of which had been replied to.

As such, the BBB informed the Richmond Information, the storage facility has been given a “D+ score.”

Responding to complaints, added a spokesperson for the BBB, is “some of the essential elements when bettering your BBB score.”

As for the Raffas, they’re writing off their losses.

“We reside 4 hours away, so we trusted them with our stuff as a consequence of statements they make on the native web site about ‘temperature managed, protected and locked surroundings with cameras, extermination executed repeatedly, safety from components, historical past of fantastic customer support,’” stated Christie.

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“Our recommendation can be to learn the contract and ask about their extermination coverage and procedures earlier than you signal.”

U-Haul Shifting and Storage in Richmond did not reply to the Information’ requests for remark.

Nevertheless, a spokesperson for the corporate’s company head workplace in Phoenix, AZ stated that its SafeStor Insurance coverage covers loss or harm by hearth, water leaks, wind, housebreaking, vandalism, vermin (infestation).

“U-Haul urges prospects to insure the belongings that they select to retailer, whether or not or not it’s via our inexpensive SafeStor coverage or their very own insurance coverage supplier.

“We take each precaution to offer a clear, dry and safe facility. Nevertheless, U-Haul will not be liable for harm to belongings which might be being saved.”



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