Shedding her husband of 41 years to most cancers final yr was tough sufficient for Maria Khoury.
“It’s not simple for me,” Khoury instructed World Information, explaining the next issues she confronted along with her auto insurance coverage firm.
After the loss of life of Eiwas Khoury in June 2017, the Vaughan, Ont., lady and her son bought the household’s automotive, which was listed in her husband’s identify. That was an easy and simple course of, they stated.
However cancelling the auto insurance coverage coverage on the automotive turned out to be almost inconceivable.
“They stored taking the cash for nearly 16 months,” Khoury stated, describing how Aviva Canada was nonetheless withdrawing month-to-month insurance coverage funds even after being instructed the automotive was gone and Khoury’s husband was deceased. Khoury and her son ship Aviva a replica of his loss of life certificates, however the deductions continued.
The funds added as much as about $1,900 on a automotive Khoury didn’t personal for providers she didn’t obtain on a coverage she explicitly didn’t need.
With the assistance of a buddy, Khoury and her son referred to as on Aviva’s ombudsman to refund the cash as soon as the corporate finally stopped the deductions. The ombudsman didn’t order a refund.
“They gave me a tough time,” she stated.
As an alternative, Khoury stated, the ombudsman’s workplace urged she may retain a lawyer if she needed to pursue a declare.
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Khoury, who lives on a modest pension, stated that was not an choice for her and that the fee to Aviva was a hardship.
A buddy referred to as later World Information in search of assist.
Responding to emails, Aviva initially instructed World Information it couldn’t focus on the case, citing privateness, though Khoury had supplied authorization to debate the matter.
“On an ongoing foundation, Aviva Canada works to lift consciousness amongst our prospects about their insurance coverage decisions. In tough instances like this, when a cherished one dies, we make each effort to assist their household perceive what steps are required to handle their affairs. The identical is true on this case. Aviva is working side-by-side along with her to kind this out as rapidly as we are able to,” stated Aviva spokesperson Fabrice de Dongo in an e mail.
Aviva is considered one of Canada’s largest common insurance coverage firms.
Pressed about why the corporate persistently made deductions from Khoury’s checking account even after she cancelled, Aviva Canada responded by saying it will give again the cash.
“Aviva Canada is happy to let you already know that we’ve got spoken with Mrs. Khoury to let her know that we are going to be processing a refund of the complete quantity of the premiums, plus any administrative expenses she might have incurred, which were paid since Mr. Khoury’s passing. That refund is being processed electronically as we speak,” de Dongo wrote in a follow-up e mail.
The decision took 24 hours. Khoury had fought unsuccessfully alone with Aviva for 16 months.
Khoury is grateful to be getting her a refund and to have the battle behind her.
“Thanks very a lot. I respect it. If it was not for you, the cash was gone.”
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